RETURNS
RETURNS
Original packaging will be required for any return. Customers have 48-hours to contact us about any order that arrives damaged and 30 days to return items(if there are no defects) with original packaging. Customers are also responsible for the return costs.
Product(s) in new condition can be returned for an exchange or a refund within 30 days of your purchase date. A 15% (20% for oversized items) restocking fee will be applied to returns. Shipping on returns is paid for by the purchaser.
The cost of return shipping may be deducted from your refund. If you are shipping an item over $100, you should consider shipment tracking and/or shipping insurance as we cannot guarantee that we will receive your returned item. You are under the duty to retain them and take reasonable care of the product(s) in your possession. We reserve the right to make a charge not exceeding our costs of recovering the product(s) if you do not return them at our expense.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you of the refund status. Once approved, your refund will be processed to the original method of payment.
To be eligible for a full refund:
ORIGINAL PACKAGING IS REQUIRED
Items must be in new, saleable condition in the original packaging
All accessories must be included (if applicable)
We also advise you to retain your proof of purchase
You may receive a partial refund if:
Any item is not in its original condition
Any item is damaged or missing parts
LATE OR MISSING REFUNDS (IF APPLICABLE)
Contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nicesti.com
Original packaging will be required for any return. Customers have 48-hours to contact us about any order that arrives damaged and 30 days to return items(if there are no defects) with original packaging. Customers are also responsible for the return costs.
Product(s) in new condition can be returned for an exchange or a refund within 30 days of your purchase date. A 15% (20% for oversized items) restocking fee will be applied to returns. Shipping on returns is paid for by the purchaser.
The cost of return shipping may be deducted from your refund. If you are shipping an item over $100, you should consider shipment tracking and/or shipping insurance as we cannot guarantee that we will receive your returned item. You are under the duty to retain them and take reasonable care of the product(s) in your possession. We reserve the right to make a charge not exceeding our costs of recovering the product(s) if you do not return them at our expense.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you of the refund status. Once approved, your refund will be processed to the original method of payment.
To be eligible for a full refund:
ORIGINAL PACKAGING IS REQUIRED
Items must be in new, saleable condition in the original packaging
All accessories must be included (if applicable)
We also advise you to retain your proof of purchase
You may receive a partial refund if:
Any item is not in its original condition
Any item is damaged or missing parts
LATE OR MISSING REFUNDS (IF APPLICABLE)
Contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nicesti.com
