Shipping Information
Shipping Information
Orders must be placed by 12pm PST to start processing on the same day. Processing time usually takes 5 business day but may take up to 7 business days. Holiday processing times may vary. Please contact customer service for information. Delivery times, depending on destination usually take anywhere from 5–7 business days within the continental United States and Canada. In most cases, we offer discounted flat shipping rates that vary by item size, weight, and destination.
OVERSIZED ITEMS
Important Notice: Products requiring Residential Curbside Delivery(Freight Service), may experience delays in delivery
Oversized items—including, but not limited to XL Pro Vanity Mirrors—are not eligible to ship to Hawaii, Alaska, or Puerto Rico.
Larger, heavier items will be shipped through one of our several freight carriers by the pallet or other measures. If you are not sure whether the item you are about to purchase will be shipped freight or not, please ask us prior to placing your order.
Freight shipping may be a “Self Service” CURBSIDE ONLY delivery without liftgate. Processing time may take up to 7-10 days for freight orders. The customer may be required to help unload items from off the back of the freight truck as well as bringing any merchandise into their home. We recommend that you have someone available to assist you with receiving your order.
Freight trucks are large and can often be actual tractor trailers. If the road in which the package is being delivered is narrow or remote by the freight carrier’s required standards, the delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate. Returns, for this reason, are considered as a refusal and subject to our standard return policy.
Freight delivery drivers are not full-service movers and do not bring merchandise inside a buyer’s residence due to liability. They also do not unpack and remove the merchandise from the shipping cartons. It is the buyer’s responsibility to do this as is the case with any order that is purchased online and shipped. The buyer is also responsible for discarding said shipping materials and wooden freight pallet if applicable.
INTERNATIONAL SHIPPING (ALL CUSTOMERS OUTSIDE OF USA)
We cannot guarantee that you will or will not be charged any customs taxes or duties. The customer is responsible for all applicable customs, duties, taxes, and fees charged by their government—including, but is not limited to, refused deliveries and failed delivery attempts. Please contact your country’s customs office for respective charges and rates on the package coming outside of your country.
MULTIPLE SHIPPING ADDRESSES
We can only ship to one address per order.
BUSINESS DAYS AND HOLIDAYS
All orders ship Monday–Friday, excluding federal holidays within the United States. Packages do not ship from our warehouse on the following holidays:
New Year’s Day
Martin Luther King Jr. Day
President’s Day
Memorial Day
4th of July
Labor Day
Thanksgiving
Christmas
TRACKING ORDERS
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1–3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. Tracking numbers and links may take up to 24 hours to start tracking. Please contact us at info@nicesti.com Monday–Friday, 10am–5pm PST and Saturday from 10am–2pm PST for more information.
